Railways takes measures to curb overcharging of food items : Goyal

Speed Post News Network

New Delhi : The Indian Railways received 1,962 complaints regarding overcharging of food items being sold in the trains including Superfast. The  complaints were received during the period from April 1, 2019 to December 31, 2019. Out of the 1,62 complaints received, fine worth over Rs 75.39 lakh were imposed in 989 cases on the agency concerned while in 589 cases warning was issued. In 55 cases, the complaints were not substantiated.

The Indian Railways have taken following measures to curb overcharging: Introduction of hand held POS machines along with QR code for generation of bills; Prominent display of Menu/Tariff through various means viz. websites, social media, newspaper, trains at a glance etc. mandatory with waiters; Deployment of onboard IRCTC supervisors for continuous monitoring; MRP on food boxes – ” No MRP, the license get cancelled“; A robust system for passenger feedback and complaints exists for redressal through Rail Madad, Twitter handle, CPGRAMS, E-Mail and SMS based complaints.

This information was given by Railways, Commerce & Industry Minister Piyush Goyal in written reply to a question in Lok Sabha on February 5, 2020, according to a PIB release.