18 states to be connected with NCH by Mar 2018 : Paswan

Speed Post News Network

New Delhi :  Union Minister for Consumer Affairs, Food & Public Distribution Ram Vilas Paswan on September 9, 2017, said that 6 Zonal Helplines will be launched in the country from coming October. Addressing a presser here to brief about the National Consumer Helpline (NCH), Paswan said that every zonal helpline will have 10 consumer desk. In this way, 60 consumer desk will work additionally in the country apart from National Consumer Helpline.

Paswan informed that earlier 14 NCH counters were working for redressing the grievances of the consumer, which has been increased to 60. He said that earlier average response time about 7 minute in the National Consumer Helpline which is now almost instant. Paswan further stated that the number of people lodging complain on the National Consumer Helpline has increased by almost 3 times. National Consumer Helpline received 1.30 lakh complaints in 2014 from the consumers which increased to 3 lakh in 2017, according to a PIB release. The Minister said that the 18 states will be connected to the National Consumer Help Line by March 2018.