Indian Railways relaxes Refund Rules for PRS counter generated ticket

Speed Post News Network

New Delhi : In order to further facilitate rail passengers in availing facility of refund of tickets along with ensuring avoidance of crowded places and practice social distancing, Indian Railways has relaxed Refund Rules for PRS counter generated tickets as a special case.  All rules for e-ticket remain same as passenger does not need to come to Station for refund of ticket. This relaxation is for 3 months journey period i.e from 21st March 21,2020, to June 21, 2020.

For trains cancelled by Railways for journey period March 21 to June 21,2020, refund across counter can be taken on submission of ticket up to 3 (three) months from date of journey (Instead of extant rule of 3 days/ 72 hours excluding day of journey).

When train is NOT cancelled but Passenger does not want to perform journey  TDR ( Ticket Deposit Receipt) can be filed within 3 months from date of journey at the station. (Instead of extant rule of 3 days);  TDR can be submitted to CCO (Chief claims officer)/ CCM (Chief commercial manager), Refund / Claims office for getting the refund within 60 days of filing of TDR subject to verification from Train chart. (Instead of extant rule of 10 days);  For passengers who want to cancel ticket through 139 can get refund across the counter within 3 months from date of journey (Instead of extant rule of up to scheduled departure of the train) .

Indian Railways has advised passengers to avoid non- essential travel and sudden crowding of trains or the refund counters which will only raise possibility of spread of the Coronavirus, according to a PIB release.