Speed Post News Network
New Delhi : Department for Promotion of Industry and Internal Trade (DPIIT), under the Ministry of Commerce and Industry, had set-up a Control Room on March 26, 2020, to monitor the issues of Industry and Trade and take up such matters with the State Government, District and Police Authorities and other agencies concerned.
The Control Room monitors : 1. Issues of internal trade, manufacturing, delivery & logistics of essential commodities and 2. Difficulties facing various stakeholders during the lockdown period to resolve any supply chain issues.
Out of the total 1,962 queries registered till April 28, 2020, 1,739 have been resolved/settled while 223 are currently under resolution. Out of 1,962 queries registered, more than 1,000 queries were received from five States/UTs viz., Delhi, Maharashtra, Uttar Pradesh, Haryana, and Gujarat.
A dedicated team has been put in place to monitor and tracking the disposal of queries and to generate daily MIS reports for information of senior officers in the Department. The team also closely tracks the important queries by calling up the affected people and obtains their inputs while taking up the matter with the agency concerned. This also helps in making an assessment about the efficacy of various agencies involved in resolution of issues. This team of professionals helps senior officers to know the impact of their interventions and thus keeps everyone apprised of the status of resolution of grievances, according to a PIB release.
The queries are being received in the control room through telephone calls as well as email. Any manufacturing, transporter, distributor, wholesaler or e-commerce companies facing ground level difficulties in transportation and distribution of goods or mobilisation of resources can inform to the Department at the following telephone number/ email:-
Telephone: + 91 11 23062487
Email : controlroom-dpiit@gov.in
The telephone number is functional from 8 am to 6 pm. The control room has been receiving queries regarding ground level difficulties as well as the procedural and policy issues being faced by the manufacturers, transporters, distributors, wholesalers and e-commerce companies. After registering the queries, the DPIIT control room staff forwards the same to the State level control rooms and the Chief Secretary of the State with the request to initiate necessary action and ensure that the required relief is provided to the person concerned at the earliest.
Railways, Commerce and Industry Minister Piyush Goyal quite frequently takes stock of the nature of issues raised through the control room and has been urging all concerned to initiate action necessary to ensure supplies of essential goods to the common man in every part of the country. Dr. Guruprasad Mohapatra, Secretary DPIIT, along with his senior colleagues also regularly reviews the status of pending issues in the States during his meetings held through video conferences.