Centre launches IVRS platform to address the problem of call drops 

Speed Post News Network

New Delhi : Department of Telecommunications (DoT) has been taking various initiatives to address the problem of call drops facing the subscribers in mobile networks. The Telecom Service Providers (TSPs) installed more than  1,30,000 additional Base Transceiver Stations (BTSs) across the country during the period from June 2016 to October 2016 and plan to install more than 1,50,000 additional BTSs across the country by March 31, 2017.

In order to obtain direct feedback from subscribers and use them to solve the problem of call drops, DoT has launched an Integrated Voice Response System (IVRS) in Delhi, Mumbai, Punjab, UP, Uttarakhand, Maharashtra and Goa on December 23, 2016. The IVRS system will be extended to the entire country very soon, according to a PIB release.

Subscribers will receive an IVRS call from the short code 1955. They will be asked a few questions on the subject of call drops such as- “Are they facing call drops in their area or not? They can also send a toll-free SMS to the same short code 1955, containing the location of city/town/village, where they might be facing the problem of frequent call drops. The feedback of the subscribers will be shared with the Telecom Service Providers so that they can take corrective steps in the identified areas to improve the mobile network for addressing the problem of call drops. Minister of Communications Manoj Sinha said, “The platform is a channel to get direct feedback from the consumers and this voice of the customer can be used to improve the services that are being offered to them.”