Speed Post News Network
New Delhi : Union Minister of State (Independent Charge) Development of North Eastern Region (DoNER), MoS PMO, Personnel, Public Grievances, Pensions, Atomic Energy and Space, Dr Jitendra Singh, on April 20, 2020, said here that over 25,000 COVID 19 related Portal Grievances had been redressed in the last 20 days beginning April 1, 2020.
Aas far the current status of the National Monitoring Dashboard launched by DARPG (Department of Administrative Reforms and Public Grievances) under the Ministry of Personnel on April 1 this year, following the declaration of nationwide lockdown in the wake of Corona pandemic goe, the grievance portal has received tremendous response from people from across the country in the last three weeks as a result of which, while on April 1, 2020, 332 COVID related grievances were registered by the public, by April 16, 2020, the number increased to 5,566 grievance cases.
Dr Singh has complimented the Department of Public Grievances and the handlers of National Monitoring Dashboard for their prompt and round-the-clock follow up, which had made it possible to limit the average disposal time of a grievance to 1.57 days.
Meanwhile, about 14,982 of COVID related grievances have been sent to different State Governments while other grievances were sent to different Central Ministries for redressal. Specific focus is being given to grievance cases related to migrant labourers, health infrastructure and quarantine, food and civil supply related issues, banking and financial Sector issues, salary and, employee issues and school and higher education related issues, according to a PIB release.