Dr Singh launches CPGRAMS Reforms at National Workshop on e-Office in Delhi

Speed Post News Network

New Delhi : Union Minister of State for Development of North Eastern Region (I/C), Prime Minister’s Office, Personnel, Public Grievances & Pensions, Atomic Energy and Space Dr Jitendra Singh on February 12, 2020, said that there is nearly 10 fold increase in Public Grievance cases since Narendra Modi Government came to power in 2014 and this reflects the trust citizens have posed in the government.

Delivering the Keynote address at the National Workshop on e-Office here, the Minister said that public grievances has increased from 2 lakh in 2014 to 19 lakh at present with more than 95 percent disposal of cases. The Government of India in 2019 received 18.7 lakh public grievances and disposed 18.1 lakh of them.

Launching the Centralised Public Grievance Redressal and Monitoring System (CPGRAMS) Reforms at the event, Dr Singh said that Citizen-centric model of governance demands creation awareness among the citizens for grievance redressal. He said that the main Mantra of the Modi Government is to reach out to the last man in the last queue with all the benefits of the Welfare Schemes. The CPGRAMS 7.0 version has mapped last mile grievance officers, saving time, and improving quality of disposal.

CPGRAMS Reforms were launched in the Ministry of External Affairs, Ministry of Health and Family Welfare,Ministry of Petroleum & Natural Gas, Department of School Education and the Ministry of Road Transport on February 12, 2020. Dr Singh said, the adoption of CPGRAMS reforms in Hospitals and Oil PSUs would benefit thousands of Indian citizens and urged other Ministries/ Departments to adopt this significant reform step.

Dr Singh said that e-governance will be the key to India @75, when the country will celebrate 75^th Anniversary of Independence in 2022, which he also termed as Vision-2022. The Minister asked the States and UTs to switch over to e-Office in a prompt manner and assured of all assistance in this regard. He said this will not only check pilferage but will also provide benefits to citizens in a cost-effective manner. He said, so far a total of 79 Ministries / Departments have been covered under the e-Office Mission Mode Project (MMP) in phase-III currently being implemented. Out of these 79, a total of 57 have achieved the target of 80%. He said, nearly 15 lakh files have been digitalised and nearly 15,000 digital files are being created every week, according to a PIB release .

Dr Singh said the Modi Government brought a paradigm shift with the “Minimum Government-Maximum Governance” the main aim of which is progressive rise in transparency and added that more that 1,400 obsolete laws were done away with since 2014. He informed that the Department of Administrative Reforms and Public Grievances has undertaken a study and has pursued reforms and improvements in citizen’s charters in 20 ministries and departments.

Dr. Kshtrapati Shivaji, Secretary, DARPG & Pensions, said that there should be an honest endeavour to serve on-line rather than in-line, so that citizens don’t have to run for redressal of their grievances. He said that IT related costs are actually investments for better governance. He said that the Department of Administrative Reforms and Public Grievances has tried to adopt innovative approaches to take governance forward through three major initiatives: a) Publication of the National e-Services Delivery Assessment 2020, b) Publishing the Good Governance Index 2019 and c) replication of best governance practices in Governance in the States.