Minister launches online dashboard to monitor public grievances

Speed Post News Network

New Delhi : The Union Minister of State (Independent Charge) for Development of North Eastern Region (DoNER), MoS PMO, Personnel, Public Grievances & Pensions, Atomic Energy and Space, Jitendra Singh on April 11, 2018, launched an online dashboard developed by Department of Administrative Reforms and Public Grievances (DARPG) here. The dashboard will monitor public grievances on real time basis and periodically review progress of systemic reforms.

The systemic reforms and their monitoring metrics, catering to grievance issues are highlighted on the dashboard. This will enable Ministries/Departments concerned to monitor implementation of these reforms.

Speaking on the occasion, Singh said that the DARPG is the nodal department for the dashboard but it will also be helpful to the Ministries/Departments concerned in monitoring the implementation of various initiatives and will provide inputs to them. He said that DARPG should create awareness among departments/ministries about this dashboard so that they can benefit the citizens to the maximum out of it.  He said that the Government under the leadership of PM Narendra Modi works on the principle of ‘maximum governance, minimum government’ for the benefit of the citizens of the country. He said that grievances received by the Government has increased many times due to the prompt response given by the Department and faith of public in the Government.

Singh said that an analysis has been done by the department on the causes of grievances and this has helped in the indepth understanding of the causes and taking corrective steps. The Minister said that the number of pensioners is more than the number of working employees in the country. “The pensioners are a big resource for us and we should do an analysis how best to tap their potential,” he added. The ‘Anubhav’ initiative can provide various inputs to us in assessing the ministries/departments, the Minister said.

The Minister also released the Project Monitoring Report on “Monitoring of Systemic Reforms and Public Grievances” as well as the Reports “Grievance Data Analysis, Study of CPENGRAMS and Systemic Reform Recommendations” and “Recommendations for Anubhav portal”. A Grievance Analysis Study through the Quality Council of India (QCI) was initiated in 2015 in respect of top 20 highest grievance receiving Ministries / Departments (from January 1, 2012 to August 19, 2015).

A presentation on the study of grievances in various ministries and their causes was also given on the occasion. The presentation included discussion about root causes of grievances in various ministries including Ministry of Home Affairs, Ministry of Railways, Central Board of Direct Taxes, Ministry of Defence, Ministry of Communication & IT, Ministry of Finance and others, according to a PIB release.